Last updated: October 2026
Subscription fees are billed monthly in advance for the period ahead. If you cancel, your subscription remains active until the end of the billing period you have already paid for, and it does not renew afterward — no partial-period refunds are issued for unused time.
If you are billed in error, or a charge does not match your agreement, contact us within 14 days and we will investigate and refund any incorrect charge in full.
Refund requests for project or one-time service fees are handled under the terms of your individual service agreement.
To request a refund or dispute a charge, email hellocascarteldigital@gmail.com with your business name and the charge in question.